Jargon, Buzzwords, and Other Clarity Killers
In a quick hallway test, we swapped “Enable advanced reconciliation” for “Match your transactions automatically.” Task success rose, time to completion dropped, and one participant literally sighed with relief. Clarity is not dumbing down; it is professional empathy that turns anxiety into confidence.
Jargon, Buzzwords, and Other Clarity Killers
Take a button that says “Learn More.” Replace it with the action and outcome: “See pricing and limits,” “Compare plans,” or “Explore case studies.” If the label can stand alone out of context, you likely improved it. Share your best rewrites in the comments today.